Streamlined digital students' feedback management in higher education: A sustainable approach

Higher education institutions worldwide aim to simplify digital survey processes for sustainability and engagement and technology should be utilized to effectively address this. A case study approach was adopted to illustrate the sustainable paperless online system, "Estibana", to manage Students' satisfaction surveys at Imam Abdulrahman Bin Faisal University (IAU) and addressed the gains attained. To study the Estibana digital system's effectiveness, the volume of surveys and its respective response rate achieved following its implementation were observed. In addition, end-user feedback was sought to study its efficacy The number of colleges that used "Estibana" for surveys with a response rate of over 50%, which was 9 and 13 in the first and second semesters of 2012-2013, has reached 19 in 2022-2023. Over 90% of the students rated the application as 'High Quality' in terms of its usability, friendliness, accessibility, privacy, efficiency, and overall quality. It also addressed the limitations of Estibana and suitable strategies adopted by IAU to overcome them.